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HISTORY
- PSI – Produits et Solutions Informatiques, is a company dedicated to provide and manage IT and high-tech equipements for office and business use
- Founded in 1992 by a group of Engineers, PSI is an active member at the Lebanese “PCA-Professional Computer Association”, and is represented at the board of directors by its chairman, Mr. Robert Kanaan.
- PSI, which has started out small in Hamra, and relocated later on to Sin El Fil.
- in 1999, became today, a market leader in Office Printing, Money Checkers and Counters, Document Security and Holographic Solutions.
- PSI also heads the sales in the color printer market, representing major international brands such as OKI and SHARP.
- Today, its team consists of more than 35 dedicated people cooperating to serve the business sector with the most innovative high-tech equipments and solutions.
- PSI gained market through a number of winning contracts to Government and corporate accounts, and introduced a new concept of leasing agreements based on the latest business models and the most advanced software solutions
MISSION STATEMENT
- Providing professional products and services to professionals
- Our policy is to continually deploy efforts to meet customers’ needs and expectations
- PSI have acquired ISO 9001-2008 quality certification by INTERTEK – COFRAC and is working consistently to keep its high image of a quality provider of services and products
OPERATIONS
PRODUCTS’ DISTRIBUTION:
DIRECT:Through corporate sales, large accounts and participation to government bids and tenders
INDIRECT:Through a wide channel of dealers covering Lebanon’s 5 mouhafazat
INTEGRATION: Through specialized business partners who ensure proper integration of PSI products into various business applications
SERVICES
- OKI Gold service center
- SHARP service Center
- IBM Warranty Service Center
- Intel product integrator |No 17943|
- Microsoft business partner for proper MS applications support
- Professional recovery services for damaged and/or lost data and media
- 100% guarantee and one year warranty on all our products covering labor and spare parts
- Understanding the needs of our customers and providing high quality
- services
- High availability of spare parts
- Claims automation and follow ups
MARKETING & ADVERTISING
- A yearly budget allocated for advertising
- PSI’s local annual newspaper “PSIchedelic” covering PSI activities
- Participate into local and regional trade shows such as Termium, Gitex and CEBIT
- Organise market research studies and analyze the findings
- Establish a brand identity and generate a brand recognition through marketing
- Market research done periodically keeping up with new technology trends
SALES SUPPORT
- A team of sales people covering all the regions in Lebanon
- Elaborated software application for sales follow ups and orders
- Continuous local and international trainings on new products
- Develop a long-term customers’ relationship
- Provide consultative sales support to existing and new clients
TECHNICAL SUPPORT
- We provide high quality and professional after sales support, including site survey, installation, preventive maintenance and per call repairing
- A team of skilled Technicians and Engineers attend various training programs, seminars and conferences to meet customers needs
- Hot liner and full dispatching automation with fast response time
- Follow-ups and scheduled call backs to customers when necessary
- On site repair and consulting services
- Machines’ repairs, training, networking and upgrade services to our
- clients
- Extended maintenance agreements’ contracts
PRODUCTS – IT PRODUCTS
- Exclusive distributor of OKI – UK
– Color & mono printers
– Dot matrix printers
– Fax Machines
- IBM Business partner for Servers, PCs and Notebooks
- Authorized distributor of SEDCO
– Arabised passbook printers
– Line printers
– Queuing systems
- Distributor of TROY – USA
– MICR Laser Printers
– Cheque printing solutions
– Document security solutions
- Distributor of AVISION and PLUSTEK
– Scanners
- Distributor of CUSTOM – Italy
– POS terminals & printers
BUSINESS PRODUCTS
- Distributor of SHARP business solutions – Japan
– MFP photocopiers
– Interactive white boards (IWB)
– LCD monitors
– Projectors
– Calculators & faxes
– Air purifiers
- Exclusive distributor of KOBRA – Italy
– Shredders
– Trimmers
– Guillotines
- Exclusive distributor of TWOFOLD – UK
– Holographic applicators
- Representative of OPSEC – UK/USA
– Holographic foils and origination
- Exclusive distributor of GCM – Japan
– Multi currency detectors
- Distributor of CTCOIN – Denmark
– Money counting and sorting machines
- Representative of MABAS
– Money banding
- Distributor of LEGHORN – Italy
– Seals and locks
- UNIBIND – Belgium
– Paper binding